When some one is in an angry rage, you do not tell them to calm down and think. All that does is focus that anger and rage on you. What you want is to get them so riled up that they can't do anything. Then you can wait until they burn off the rage, and calm down. At that point they are ready to think in a some what logical manner, mainly because they are too tired to do anything else.
I don't think that sounds like a good method either-
Much better is a sympathetic tone where you ask them what's wrong and let them blow off steam- Only advise them when they're ready to receive it.
When some one is in an angry rage, you do not tell them to calm down and think. All that does is focus that anger and rage on you. What you want is to get them so riled up that they can't do anything. Then you can wait until they burn off the rage, and calm down. At that point they are ready to think in a some what logical manner, mainly because they are too tired to do anything else.
I don't think that sounds like a good method either-
Much better is a sympathetic tone where you ask them what's wrong and let them blow off steam- Only advise them when they're ready to receive it.